Transactions
📌 What is a Banking Transaction?
In HelloMe, a Banking Transaction is a standard money transfer from one account to another.
It does not swap currencies — it simply moves money between accounts in the same currency.
Example:
- Sending £100 from HelloMe’s company account to a customer’s UK bank account.
- Paying a supplier in the same currency.
✅ How is it Different?
| Type | Purpose | Currency | Example |
|---|---|---|---|
| Normal Banking Transaction | Moves money between accounts | Same currency | Send £100 from HelloMe Limited to a customer |
| FX Transaction | Swaps currency | Converts from one currency to another | Change £100 GBP to USD |
| Remitter Transaction | Money sent by a remitter to a beneficiary | May involve banking + FX | Sender sends £100 GBP to Nigeria, system converts to NGN, then transfers |
📊 Search Filters
The Manage Banking Transactions page lets you filter transactions to find exactly what you need:
- Provider: Select the payment provider.
- Remitter ID: Enter the ID of the sender.
- Reference #: Search by transaction reference.
- Classification: Filter by transaction class.
- Currency: Filter by currency.
- Transaction ID: Enter a specific transaction ID.
- Sender Name: Enter the sender’s name.
- Receiver Name: Enter the receiver’s name.
- Type: Select transaction type (e.g., Debit or Credit).
- Date From / Date To: Filter by date range.
Click Apply to filter results or Reset to clear filters.
📋 Banking Transactions Table — Column Details
| Field | Description |
|---|---|
| Date | Date and time when the banking transaction was created. |
| Transaction | Unique reference number for this transaction. |
| Beneficiary | Name of the person or business receiving the funds. |
| Account | Account number or IBAN where the money is being sent. |
| Currency Pair | Not used for normal banking transactions — shows as -:- (no currency swap needed). |
| Debit | The amount taken out from the sender’s account. |
| Credit | The amount added to the beneficiary’s account (if applicable). |
| Currency | The currency of the transaction (e.g., GBP or USD). |
| Type | Shows whether the transaction is a Debit or Credit. |
| Status | Shows the current status — examples include: Pending, Processing, Accepted, Completed, Declined, CompletedWithErrors. |
| Action | Click View to see full transaction details. |
✅ How Does It Work?
- The system deducts the Debit amount from the sender’s account.
- The money is moved to the beneficiary’s account.
- The Status shows what’s happening:
- Pending: Waiting to be processed.
- Processing: Currently being handled.
- Accepted: Approved and ready.
- Completed: Successfully processed.
- Declined: Rejected (e.g., due to invalid details).
- CompletedWithErrors: Processed but with some issues (e.g., partial failure).
✅ Actions
- Click View to open detailed information for any transaction.
- Use checkboxes to select transactions if bulk actions are supported.
📌 Key Point
Normal Banking Transactions do not change currencies — they simply move money in the same currency to the correct account.
In summary:
- Banking = move money
- FX = change money
- Remitter = who’s sending the money